Chewy Practice Hub Platform Showcased at Western Veterinary Conference

Lea-Ann Germinder

3 years ago

Practice Hub Combines the Chewy Shopping Experience With Your Local Vet Clinic

Pet Parent Alert: Do you love shopping online at Chewy? Do you like to support your local community, including your local vet? Now you may soon have both! Approximately 90 percent of us pet parents plan to continue shopping online once the pandemic ends.¹ A new service called Practice Hub™ announced in September 2021 may be coming to your own veterinary clinic. The pharmacy platform was on display in the Chewy exhibit booth at the Western Veterinary Conference held March 7-9 in Las Vegas.

As Goodnewsforpets.com is a Chewy affiliate (and we love our vet and love to order online), we were eager to check out the Practice Hub platform. This innovative new Practice Hub platform provides pet parents with a way to shop at Chewy for pet prescriptions and veterinary diets and still support their veterinarian. No more faxes or phone calls because all approvals are online. For both pet parents and veterinarians, it leverages the benefits of Chewy’s quick and reliable delivery, unparalleled customer care team, and Autoship subscription service. Veterinarians set prices, create pre-approved prescriptions, and are compensated with a portion of revenue when customers place an order in-clinic or purchase from them while shopping on Chewy.com.

Several nationwide veterinary groups and independent veterinary practices are already utilizing this new platform from Chewy. “Enrolling in this service is a win for our staff, our clients, and their pets,” said Matthew Dobbs, Chief Medical Officer at Destination Pet. “It just made a lot of sense to give our clients another option to order their pets’ medications with fast, free shipping on a broad selection of pet medications, including veterinary diet food, and remove the hassle of approving online prescriptions in-clinic. This partnership also helps us earn revenue and reduce overhead costs while carrying less inventory in the clinic. Destination Pet’s values of ‘great customer service, innovative offerings for pet parents, and a respect for the autonomy of the veterinarian’ align with the core values of Chewy – so developing a new, exciting partnership was a logical step to take.”

The Chewy booth was chock full of veterinary team members checking out the new platform.

“We are excited to partner directly with veterinarians to improve the customer experience while simultaneously helping to grow revenues for their clinics,” said Sumit Singh, CEO of Chewy. “The launch of Practice Hub™ is part of Chewy Health’s ecosystem and reinforces our commitment to support the veterinarian community across the country. This innovative, new platform utilizes technology to bring veterinarians to the forefront of e-commerce and delivers an experience their customers will love.”

We did a trial spin and were impressed. Now to check if our veterinarian has it yet. Does yours?

¹ New 2021 M/A/R/C Research